Frequently Asked Questions
Your guide to seamless street style shopping.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns can be initiated through our online portal or at any physical Urban Planet location.
Do you offer international shipping?
Currently, we ship across North America. Shipping rates and delivery times vary depending on your specific location and the shipping method selected at checkout.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
Are your materials sustainably sourced?
Urban Planet is committed to increasing our use of organic cotton and recycled polyester. Look for the 'Eco-Conscious' badge on specific product listings for more details.