Returns & Exchanges
At Urban Planet, we want you to love your style. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of the original purchase date.
Check Eligibility
Ensure your items are unworn, unwashed, and still have the original tags attached to qualify for a full refund or exchange.
Start Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Pack and Label
Securely pack your items in their original packaging and print the prepaid shipping label provided through our portal.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing